Frequently asked questions
Our special sensory-friendly relaxed performances are perfect for people who may find a traditional theatre experience a little overwhelming. Our main doors open at 9am, so families can spend time together exploring our foyer, puppet display, and sensory activities. Our reduced booking capacity for the ‘relaxed show’ ensures lots of room to get comfy and relaxed for the show. Soft house lights remain on throughout the performance. Our friendly team are on hand to welcome you and help make the visit a truly special day out for your family.
There are no printed tickets issued for our productions. If you provide an email address at the time of booking you will receive a booking confirmation email, including a confirmation number. Use your confirmation number or name and booking details to check in at box office up to one hour before the performance time. You will be issued a slap band at the box office which will be collected by the usher when you enter the theatre.
We kindly ask that you help us keep our theatre a pleasant and comfortable space for everyone by keeping food and drinks (except for bottled water) outside the theatre. We want your experience to be the best it can be and truly appreciate your understanding and cooperation. Thank you!
Box office opens 45 minutes prior to the performance time. We encourage all guests to arrive at least 20 minutes prior to the start of the performance, to allow time to, explore our foyer activities, use the bathroom, and find a seat in the theatre without feeling rushed.
As a family-friendly theatre, we understand that sometimes you may need to step out during a performance. If this is the case, one of our friendly ushers will help you re-enter the performance at an appropriate time.
Latecomers may be admitted to the theatre at an appropriate time during the performance, but please note that seating is on a first-come, first-served basis. If you’re in a group of 5 or more and you’re late, it might be tough for us to seat you all together.
Please keep in mind that a bright screen in a dark theatre can be distracting for both the performers and the guests sitting around you. We ask that you turn off your phone or put it on flight mode before the show starts to avoid any unexpected buzzing during the performance.
There is limited street parking located next to the theatre, but plenty of parking lots within walking distance. Click here to find out more about parking fees and restrictions. We are also conveniently located directly across from Fremantle Train Station.
Unless a show or performance is cancelled, we are unable to provide a refund. We follow the Live Performance Australia Ticketing Code of Practice. Please refer to our Terms and Conditions.
The theatre has space allocated to wheelchair users and there is a universal access bathroom facility at the theatre. For all wheelchair or special access requirements, please book directly with our box office on 08 9335 5044. To find out more about accessibility please head HERE.
Prams can be left with box office staff in the foyer. We also have a baby changing station available in the universal access toilet, which is located near the doors to the auditorium.
At Spare Parts Puppet Theatre, we are committed to providing the best possible experience for our valued patrons.
We understand that there might be instances where you have concerns or complaints that need to be addressed. To ensure transparency and an effective resolution, we have established a comprehensive Customer Feedback and Complaints Procedure.
If you have more general feedback, all ticket buyers are sent a brief survey after they attend our performances, which we encourage you to fill out.